Shipping & Return/Refund Policy

SHIPPING POLICY

Shipping Locations

We currently ship exclusively to mainland United States locations. If you're located outside this area, please contact us at hello@taboodoir.com with your product(s) of interest and shipping location to determine if we can accommodate your order.

Made-to-Order Process

All Taboodoir products are crafted fresh to order using the finest natural ingredients. Please allow 1-3 additional business days for production before shipping to ensure you receive the freshest possible products.

Shipping Schedule & Temperature Considerations

Because our natural formulations are sensitive to extreme temperatures, we strategically schedule shipments at the beginning of each week to minimize transit time and avoid weekend delays. Shipping schedules may vary based on:

  • Products ordered
  • Destination location
  • Seasonal temperature fluctuations

Important: Certain products (such as body butters and lotion bars) contain heat-sensitive ingredients that may soften or melt during warm weather transport. These products are typically available for shipping only during cooler months (generally October through April). If we have concerns about safe delivery of your order due to temperature, we will contact you immediately to discuss alternative options or timing.

Processing & Delivery Timeline

  • Processing Time: Orders ship within 2-3 business days of purchase
  • Shipping Methods: USPS Priority Mail, UPS, or FedEx
  • Shipping Costs: Calculated at checkout based on package weight and destination
  • Tracking: Provided via email once your order ships
  • Quality Assurance: All items are personally inspected and carefully packaged by Taboodoir

We will notify you immediately if any unforeseen delays occur with your order.

RETURNS & REFUNDS POLICY

Our Commitment to You

We are dedicated to providing the finest natural and luxurious bath and body products available. While we strive to deliver an exceptional experience with every purchase, we understand that sometimes issues arise. We stand behind our products and service, and will work diligently to resolve any concerns you may encounter.

Before Initiating a Return

Please contact us first at hello@taboodoir.com before returning any items. This allows us to:

  • Understand your specific concern
  • Explore immediate solutions
  • Provide personalized assistance
  • Streamline the return process if needed

When contacting us, please include your order number and/or the email address used for your purchase, and let us know if you'd prefer a phone call to discuss.

Immediate Action Required

Contact us immediately if your order arrives damaged during shipping. We will prioritize resolving shipping damage issues promptly.

Return Timeline & Conditions

Within 14 Days of Receipt

  • Full Refund Available: For unopened and unused items in original packaging
  • Process: Items must be returned and inspected before refund is issued
  • Confirmation: Email notification sent once refund is processed

15-30 Days After Receipt

  • Store Credit or Replacement: Due to the nature of our products and hygiene considerations, opened/used products cannot be refunded but may be eligible for store credit or replacement
  • Evaluation Required: Returned products will be inspected to determine appropriate resolution
  • Confirmation: Email notification sent with store credit or replacement details

After 30 Days

No return requests will be honored after thirty (30) days from purchase date.

Special Circumstances

  • Gift Purchases: Items purchased as gifts are eligible for store credit only. This allows the recipient to select products that best suit their preferences while supporting our small-batch business model.
  • Complimentary Items: Sample products and complimentary gifts included with your purchase are not eligible for return or credit

Return Shipping Requirements

For Defective or Damaged Items:

  • Taboodoir covers all return shipping costs for items that arrive damaged or defective
  • We will provide a prepaid return label at no cost to you
  • Contact us immediately so we can expedite the resolution process

For Customer-Initiated Returns:

  • Customer is responsible for return shipping costs when returning items due to personal preference, wrong size selection, or change of mind
  • Shipping Options:
    • Use carrier of your choice with tracking/insurance
    • Request prepaid return label from Taboodoir (cost deducted from refund)
  • Important: Original shipping costs are non-refundable
  • Tracking Required: We cannot process returns without delivery confirmation

Resolution Commitment

Our goal is your complete satisfaction with both our products and service. If you're not completely satisfied with your purchase or have questions about our policy, please reach out to us at hello@taboodoir.com. We're committed to finding a solution that works for you.

For all questions, concerns, or return requests, please contact us at: hello@taboodoir.com

We typically respond to all inquiries within 24 hours during business days.